The Finer Details
A necklace with an embedded love letter, because what you feel is sometimes too layered for just a few words on a card. This piece comes with a full, heartfelt letter as a message card and a pendant she can keep close to her heart, as a reminder that someone loves her deeply.
GOOD TO KNOW:
- • Pendant: 18K gold-plated or polished stainless steel
- • Crystal or zirconia accent stone
- • Chain length: 45 cm + 5 cm extension
- • Tarnish-resistant and water-resistant
- • Hypoallergenic and nickel-free
- • Delivered in a gift box including message card
Delivery & Returns
Your piece is made for keeps. But if something isn't right, we've got you. Returns are open for a full year on non-personalised items, no questions asked. Every order ships within one working day with full tracking, so you always know where it is. For personalised pieces, lead times are listed on each product page. Full details on our Returns & Delivery page.
KEY INFO:
- • Free standard delivery
- • Express shipping available
- • Easy 30-day returns
Quality & Materials
Quality is our promise. From certified sterling silver to 18k gold plating, every detail is perfected for lasting, everyday wear. We work closely with our experts to run rigorous tests on every piece of Customlove jewellery for maximum durability against sweat, sea and chlorine.
MATERIALS:
- • 18K gold plating
- • Stainless steel base
- • Hypoallergenic
Jewellery Care
To keep the pieces you love looking as beautiful as the day they were unboxed:
CARE TIPS:
- • Avoid contact with cosmetics, perfumes, and body products—allow them to settle before wearing your jewellery
- • Wipe pieces regularly to remove oils or buildup
- • Clean gently with water and pat dry carefully
- • Store safely in a jewellery box to prevent scratches and tangling
- • Avoid harsh chemicals or abrasives
- • Put your jewellery on last for extra protection
Gifting Options
The moment they open it matters as much as what's inside. Every order arrives in packaging designed to feel like a gift from the first touch. Because for the person receiving it, that moment is everything.
HYPOALLERGENIC
Gentle enough for the most sensitive skin. Because the people you love deserve to wear it every day without a second thought.
SWEAT, HEAT & WATERPROOF
Life doesn't pause — and neither should she. Every piece is built to stay with her through the sea, the shower, the school run, and everything in between.
OUR PROMISE TO YOU
If anything ever goes wrong, we make it right. Every CustomLove piece is backed by our five-year happiness guarantee — because a piece this meaningful shouldn't come with doubt.
SUSTAINABILITY PROMISE
Made with intention, not just materials. We source responsibly and package sustainably — because caring about what lasts means caring about how it's made.